Standard Items
Our ‘standard’ stock items (such as ‘Football Display Cases’, ‘Rugby Display Cases’, ‘Poppy Display Cases’ etc) have a ‘delivery charge’ of £7.50.
Orders will be processed the day after you place your order, provided this is on a ‘business working day’. If orders are placed on a Friday, Saturday, or a Sunday, these will be processed on the following Monday.
After being processed, the item/s will be handmade at our manufacturing facility in Petersfield, Hampshire, and dispatched within 48 hours. These will be sent out via ‘next day/24-hr’ tracked shipping with either Royal Mail or DPD. After placing your order, you will receive the item/s within 72 hours; this is our aim for every ‘standard’ stock order.
For smaller items (such as plinths/inscriptions etc) there is a £2.00 ‘delivery charge’. These will be shipped out via Royal Mail ‘1st Class’. The estimated delivery time for these items is ‘next day/24-hr’, but this is not guaranteed.
MULTIPLE ITEM ORDERS WILL INCUR A LONGER LEAD TIME AS WELL AS A HIGHER DELIVERY CHARGE, THIS IS DUE TO ITEMS BEING HANDCRAFTED AT OUT MANUFACTURING FACILITY.
Bespoke Items
‘Bespoke items’ (such as ‘Custom-sized/Bespoke Cases’, & ‘Custom-sized Panels/Sheets’) will be processed on the following ‘business working day’. As these items are ‘bespoke’ (cut and glued to the size/shape of your choosing) the production time will be approx. ‘10 business working days’. Please allow ‘10 business working days’ after placing ‘bespoke’ orders to receive your item/s via ‘next day/24-hr’ tracked shipping with ‘Royal Mail’, ‘DPD’ or ‘Pallet-Ways’.
‘Bespoke delivery charges’ will vary due to size, weight, shape and cost of item. Our price brackets are as follows:
- Bespoke Delivery (V1 - £10) – items costing ‘£14.99 - £70’
- Bespoke Delivery (V1.5 - £30) – items costing ‘£70.01 - £125’
- Bespoke Delivery (V2 - £65) – items costing ‘£125.01 - £350’
- Bespoke Delivery (V3 - £80) – items costing ‘£350.01 - £700’
- Bespoke Delivery (V4 - £180) – items costing ‘£700.01 - £1500’
We offer a ‘fast production’ service; the production time for ‘bespoke’ items will be approx. ‘5-7 business working days’. This service will incur a higher cost, as the item/s will be prioritised over a majority of ‘standard production’ orders; if you need an order by a certain date, please speak to a member of our team to confirm if this will be possible.
MULTIPLE ITEM ORDERS WILL INCUR A LONGER LEAD TIME AS WELL AS A HIGHER DELIVERY CHARGE.
Sheet Ordering
‘Custom-sized/Bespoke-sized’ sheet/panels will have a dispatch/production time of ‘7-10 business working days’. ‘Delivery charges’ will vary due to size, weight, shape and cost of item. Our price brackets are as follows:
- Bespoke Delivery (V1 - £10) – items costing ‘£14.99 - £70’
- Bespoke Delivery (V1.5 - £30) – items costing ‘£70.01 - £125’
- Bespoke Delivery (V2 - £65) – items costing ‘£125.01 - £350’
- Bespoke Delivery (V3 - £80) – items costing ‘£350.01 - £700’
- Bespoke Delivery (V4 - £180) – items costing ‘£700.01 - £1500’
We offer a ‘fast production’ service; the production time for ‘bespoke’ items will be ‘5-7 business working days’. This service will incur a higher cost, as the item/s will be prioritised over a majority of ‘standard production’ orders.
MULTIPLE ITEM ORDERS WILL INCUR A LONGER LEAD TIME AS WELL AS A HIGHER DELIVERY CHARGE, THIS IS DUE TO ITEMS BEING HANDCRAFTED AT OUT MANUFACTURING FACILITY
Shipping Information
Please take into consideration that we gain no profit from shipping costs; if the ‘delivery charge’ is £30+, the item will most likely be shipped via ‘Pallet Way’s’, as it is less likely that the item will be damaged during transit.
The standard charge for shipping a pallet is £65 but may be higher depending on location/size/weight etc. For a majority of ‘lower-cost’ cases that need to be shipped via pallet, we will cover the difference of the ‘delivery charge’ to prevent the case being damaged, which in turn saves us having to produce a replacement.
If we ‘notice’ that an item is damaged/has been damaged, we will refuse to ship it, as this is a waste of time and resources; we will happily re-produce any items that arrive damaged, so long as images can be provided allowing us to raise a claim with the courier.
We would like to emphasise that all our products are ‘hand-made’, with many of them being ‘custom-made/bespoke’.
On occasion, we can offer a door-to-door service to a selected few depending on location, and delivery value.
